Service Cancellation & Product Refund Policy

SERVICE CANCELLATION POLICY

SERVICES POLICY

All services require a 50% non-refundable deposit that goes toward a booked service /experience.

Cancellation Policy

Customers reservation date/time is confirmed once a $50% deposit is paid. If a customer needs to cAngel, the customer must email admin@tacedeluxe.com.

The below apply to all confirmed reservation services:   Cancellations within 3 days: rebook within 60 days, and the 50% paid deposit is transferred to new booking.  Ccancellation within 2 days or less: 50% paid deposit is non-transferable and non-refundable.  Not applicable during peak holidays. By paying a deposit customers  agree to the terms of TDL cancellations policy. 

*During peak holidays such as Valentine’s Day, Mother’s Day & Father’s Day, the above cancellation policy is not applicable as we TDL DO NOT accept or honor cancellation during the high peak dates mentioned above.

RETURNS/ EXCHANGES POLICY

POLICY

NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS! We have an “All sales are NON-REFUNDABLE” policy. Only exchanges and merchandise credit will be honored.

 

NO CHANGES

No changes will be made once an order has been placed. 

Due to the pace of our business, we are unable to make changes to orders once they have been placed.  

 

RETURNS

Customers are responsible for RETURN/EXCHANGE shipping (Including ALL refused and I accepted packages) unless the order was filled in error or defective.

A Return Authorization Number (RA#) is required for all items being returned.

RA# request for any damaged items purchased from TACE DE LUXE are eligible for store credit within 5 days delivery receipt of merchandise and all items being returned for credit must be in the original condition with its original packaging.

To request a Return Authorization Number for a merchandise exchange or credit, you can contact us at admin@tacedeluxe.com. If your return is accepted, we’ll send an RA# , as well as instructions on how and where to send your package. Items sent back to us without first requesting a return authorization number will not be accepted.

 

RETURN ITEMS MUST be POST MARKED no later than 5 days from date of delivery to be eligible for credit or exchange.

Items sent beyond 5 days are subject to a 30% RESTOCKING FEE.

 

Items returned after 15 days upon delivery of merchandise will NOT BE ACCEPTED.

No Exceptions. All sales items are final.

 

EXCHANGES
Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.
Orders received without a filled out return authorization # and emailed form, or forms that do not indicate the SIZE/ COLOR you are exchanging for, will be issued CREDIT AUTOMATICALLY!!

 

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


You can always contact us for any return question at  admin@tacedeluxe.com . 

 

How to Return or Exchange?

 

1. Request a Return Authorization # with 5 days of receiving merchandise.

2. Provide the following information in your return authorization email: 
* Company Name
* Contact Name
* E-mail Address
* Order #
* Order Date
* Style# for Return/Exchange Item
* Quantity for Each Style#
* Reason for Return/Exchange

2. E-mail the above information to receive an RA# for your Return/Exchange.

3. Once RA# is acquired, ship the item(s) returns for CREDIT/ EXCHANGE can be sent to:

TACE DE LUXE, LLC
1230 PEACHTREE STREET, NE
SUITE 1900
ATLANTA GA 30309
UNITED STATES 



4. Upon receiving your Return/Exchange item(s), you will be contacted via email for final confirmation. 

RETURNS RECEIVED 

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

 

Items sent for return that are NOT eligible for credit are subject to a restocking fee OF NO LESS THAN 30%

 

DAMAGED ITEMS and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We pride ourselves on delivering top notch service and will do what we can to ensure customer satisfaction. If you receive an item that is damaged, please contact customer service immediately by sending an email to: orders@tacedeluxe.com

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Merchandise Credit 
We will notify you once we’ve received and inspected your return, and let you know if the merchandise credit was approved or not. If approved, you’ll be automatically credited in your account

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

 

LINGERIE

May not be returned. NO EXCEPTION!

 

 

 

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